About Taylor
I'm a solutions-focused professional with a background in technology, telecommunications, IT support, Microsoft cloud tools, customer success, partner enablement, sales operations, and digital solutions. I help people understand and use technology in practical ways, whether that means fixing everyday issues, improving workflows, creating digital materials, or helping a business present itself more clearly online.
Experience Snapshot
- Microsoft 365, Azure, Dynamics, and cloud adoption support
- Partner enablement and customer relationship management
- IT troubleshooting across devices, printers, networks, email, mobile devices, and operating systems
- Website, design, and digital content support
- Sales, training, customer success, and business communication
Career Exposure Across
A snapshot of organizations and environments that shaped my background in technology, telecommunications, customer success, sales enablement, and business support.
- Microsoft
- Pax8
- Verizon
- AT&T
- Comcast
- T-Mobile
- Cydcor
- Anthem BCBS
- Penguin Random House
- AAA
- Infosys
- Geeks on Site
Certifications & Credentials
Microsoft Certifications
Five Microsoft fundamentals across cloud, AI, security, productivity, and automation.
Google IT Support
Foundational IT support, networking, operating systems, system administration, and security training.
IBM AI Product Manager
AI product strategy, stakeholder collaboration, product planning, testing, and launch readiness.
IBM Generative AI Engineering
Generative AI, Python, RAG, LangChain, LLMs, and AI application development.
Core Tools
- Python
- Microsoft 365
- Canva
- Photoshop
- OpenAI
I Offer Support For
Practical support for everyday devices, web platforms, productivity tools, AI workflows, and small-business technology needs.
- Android
- iOS
- Google Tools
- WordPress
- HTML5
- JavaScript
- Node.js
- Git
- GitHub
- GitHub Copilot
- Claude
- Cloudflare
- GoDaddy
- LangChain
- LangGraph
Logos and names are used for identification of supported platforms and tools only. All trademarks belong to their respective owners.