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About Taylor

I'm a solutions-focused technology professional with a background in IT support, telecommunications, Microsoft cloud tools, AI workflows, customer success, partner enablement, sales operations, and digital solutions.

I help individuals and small businesses understand and use technology in practical ways — whether that means fixing everyday issues, improving customer intake, setting up Microsoft 365 tools, building automation workflows, creating digital materials, or helping a business modernize how it operates.

My goal is simple: make technology easier to manage, easier to understand, and more useful for growth.

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Professional Background

Experience Snapshot

  • Microsoft 365, Azure, Dynamics, and cloud adoption support
  • AI workflow planning and business automation guidance
  • Power Platform, SharePoint, Lists, Forms, Excel, Outlook, and Teams workflow support
  • IT troubleshooting across devices, printers, networks, email, mobile devices, and operating systems
  • Website, design, content, and digital customer experience support
  • Small business technology support, POS and workflow guidance, customer support processes, and day-to-day business communication

Career Exposure Across

A snapshot of organizations and environments that shaped my background in technology, telecommunications, customer success, sales enablement, and business support.

  • Microsoft
  • Pax8
  • Verizon
  • AT&T
  • Comcast
  • T-Mobile
  • Cydcor
  • Anthem BCBS
  • Penguin Random House
  • AAA
  • Infosys
  • Geeks on Site
Certifications & Credentials

Certifications & Credentials

Microsoft Certifications

Five Microsoft fundamentals across cloud, AI, security, productivity, and automation.

Google IT Support

Foundational IT support, networking, operating systems, system administration, and security training.

IBM AI Product Manager

AI product strategy, stakeholder collaboration, product planning, testing, and launch readiness.

IBM Generative AI Engineering

Generative AI, Python, RAG, LangChain, LLMs, and AI application development.

Everyday Toolkit

Core Tools

  • Python
  • Microsoft 365
  • Canva
  • Photoshop
  • OpenAI
Support

I Offer Support For

Practical support for everyday devices, web platforms, productivity tools, AI workflows, and small-business technology needs.

  • Android
  • iOS
  • Google Tools
  • WordPress
  • HTML5
  • JavaScript
  • Node.js
  • Git
  • GitHub
  • GitHub Copilot
  • Microsoft Copilot
  • OpenAI / ChatGPT
  • Cloudflare
  • GoDaddy
  • LangChain
  • LangGraph

Logos and names are used for identification of supported platforms and tools only. All trademarks belong to their respective owners.

Work Example & Demo

Custom Family Hub Web App

A private, parent-managed web app for kid-safe media, learning goals, screen-time routines, reminders, and family memories.

Built for safe media access, family organization, learning support, and parent-controlled digital routines — customized for each household.

  • Kid-Safe Media Access
  • Parent-Managed Screen Time
  • Learning Goal Tracking
  • Family Vlog / Journal Hub
  • Safe Links + Notes
  • Reminders + Favorites
  • Homeschool-Friendly Tools
  • Sensory-Friendly Layout Options
Request a Family Hub Demo

Use the contact form and mention “Family Hub” to get started.

Custom software & design service. Final features depend on household needs and scope.

Work Example / Demo by IT Man TAG — Generic demo, not a real client.