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Taylor Gordon professional headshot

About Taylor

I'm a solutions-focused professional with a background in technology, telecommunications, IT support, Microsoft cloud tools, customer success, partner enablement, sales operations, and digital solutions. I help people understand and use technology in practical ways, whether that means fixing everyday issues, improving workflows, creating digital materials, or helping a business present itself more clearly online.

Professional Background

Experience Snapshot

  • Microsoft 365, Azure, Dynamics, and cloud adoption support
  • Partner enablement and customer relationship management
  • IT troubleshooting across devices, printers, networks, email, mobile devices, and operating systems
  • Website, design, and digital content support
  • Sales, training, customer success, and business communication

Career Exposure Across

A snapshot of organizations and environments that shaped my background in technology, telecommunications, customer success, sales enablement, and business support.

  • Microsoft
  • Pax8
  • Verizon
  • AT&T
  • Comcast
  • T-Mobile
  • Cydcor
  • Anthem BCBS
  • Penguin Random House
  • AAA
  • Infosys
  • Geeks on Site
Certifications & Credentials

Certifications & Credentials

Microsoft Certifications

Five Microsoft fundamentals across cloud, AI, security, productivity, and automation.

Google IT Support

Foundational IT support, networking, operating systems, system administration, and security training.

IBM AI Product Manager

AI product strategy, stakeholder collaboration, product planning, testing, and launch readiness.

IBM Generative AI Engineering

Generative AI, Python, RAG, LangChain, LLMs, and AI application development.

Everyday Toolkit

Core Tools

  • Python
  • Microsoft 365
  • Canva
  • Photoshop
  • OpenAI
Support

I Offer Support For

Practical support for everyday devices, web platforms, productivity tools, AI workflows, and small-business technology needs.

  • Android
  • iOS
  • Google Tools
  • WordPress
  • HTML5
  • JavaScript
  • Node.js
  • Git
  • GitHub
  • GitHub Copilot
  • Claude
  • Cloudflare
  • GoDaddy
  • LangChain
  • LangGraph

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