About Taylor

I'm a solutions-focused technology professional with a background in IT support, telecommunications, Microsoft cloud tools, AI workflows, customer success, partner enablement, sales operations, and digital solutions.

I help individuals and small businesses understand and use technology in practical ways — whether that means fixing everyday issues, improving customer intake, setting up Microsoft 365 tools, building automation workflows, creating digital materials, or helping a business modernize how it operates.

My goal is simple: make technology easier to manage, easier to understand, and more useful for growth.

View Portfolio

Professional Background

Experience Snapshot

Microsoft 365, Azure, Dynamics, and cloud adoption support
AI workflow planning and business automation guidance
Power Platform, SharePoint, Lists, Forms, Excel, Outlook, and Teams workflow support
IT troubleshooting across devices, printers, networks, email, mobile devices, and operating systems
Website, design, content, and digital customer experience support
Small business technology support, POS and workflow guidance, customer support processes, and day-to-day business communication

Career Exposure Across

A snapshot of organizations and environments that shaped my background in technology, telecommunications, customer success, sales enablement, and business support.

Microsoft
Pax8
Verizon
AT&T
Comcast
T-Mobile
Cydcor
Anthem BCBS
Penguin Random House
AAA
Infosys
Geeks on Site

Certifications & Credentials

Microsoft Certifications

Five Microsoft fundamentals across cloud, AI, security, productivity, and automation.

Google IT Support

Foundational IT support, networking, operating systems, system administration, and security training.

IBM AI Product Manager

AI product strategy, stakeholder collaboration, product planning, testing, and launch readiness.

IBM Generative AI Engineering

Generative AI, Python, RAG, LangChain, LLMs, and AI application development.

Everyday Toolkit

Core Tools

Python
Microsoft 365
Canva
Photoshop
OpenAI

Support

I Offer Support For

Practical support for everyday devices, web platforms, productivity tools, AI workflows, and small-business technology needs.

Android
iOS
Google Tools
WordPress
HTML5
JavaScript
Node.js
Git
GitHub
GitHub Copilot
Microsoft Copilot
OpenAI / ChatGPT
Cloudflare
GoDaddy
LangChain
LangGraph

Logos and names are used for identification of supported platforms and tools only. All trademarks belong to their respective owners.

Built around real life

Explore my apps

Choose a preview to see what a custom app could do for you.

Work Example & Demo

Custom Family Hub Web App

A first web app for your kids. A helping hand for your family’s routines.

Family Hub brings parent-chosen videos, activities, learning goals, and everyday reminders into one private space that opens in a web browser. Kids get a simple place to explore and stay engaged, while you choose the content, set the boundaries, and decide which features fit your household.

Turn routines into small wins with goals and rewards you set as a parent—whether that means finishing a learning activity, helping around the house, or earning time for a favorite activity. It is a practical way to encourage responsibility and follow-through while keeping entertainment connected to your family’s priorities.

Think of it as a guided first step into technology: a place to practice using a web app, ask questions, and get curious about how digital tools work, with a parent involved along the way. I customize the layout, routines, and tools around your family, from learning reminders to a shared journal and favorite memories.